Refund policy
At Cultr, we stand behind the quality of our products. If you are not fully satisfied with your order, we’re here to help.
Eligibility for Returns
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Items can be returned within 14 days of delivery.
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Products must be unused, unwashed, and in original condition with tags attached.
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Sale, clearance, or limited-edition items are non-returnable unless defective.
Exchanges
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Exchanges are accepted for different sizes or styles (subject to availability).
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If the desired item is out of stock, you will receive store credit or a refund.
Refunds
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Once your return is received and inspected, we’ll notify you.
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Approved refunds will be processed within 7–10 business days back to your original payment method.
Defective or Incorrect Items
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If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
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We will cover the return shipping costs in these cases.
How to Start a Return
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Email us at hi@cultr.africa with your order number and reason for return.
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Our team will guide you through the return process and provide the return address.
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Customers are responsible for return shipping costs (unless the item is defective).
Important Notes
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We recommend using a trackable shipping service for all returns.
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Store credit, when issued, will not expire and can be used on any future purchase.
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Items sent back without prior approval will not be accepted.